About Us
We build bridges between companies and customers
We are dedicated to assisting businesses in Kenya in effectively managing complaints and delivering solutions that cater to their customers' needs.
Our Mission
At Biz-Resolve, our mission is to help businesses in Kenya manage complaints effectively and provide solutions that meet the needs of their customers. We strive to be a trusted partner for businesses, providing expert guidance and support that enables them to resolve complaints in a timely and professional manner. We believe that by helping businesses improve their complaint management processes, we can contribute to a more positive and customer-focused business environment in Kenya.
Our Vision
To be the leading provider of complaint management services in Kenya, empowering businesses to resolve customer complaints quickly and efficiently, and improving customer satisfaction and loyalty.
Core Values
Integrity in Action: Our Core Values Define Us.
Customer Centric
We prioritize the needs and satisfaction of our customers in all aspects of our work.
Accountability and Integrity
We're committed to honesty, transparency, ethical practices, taking responsibility and accountability
Collaboration
We work collaboratively with our clients, partners, and stakeholders to achieve common goals.
Sustainability
Ensure regulatory compliance and effective complaint management with Biz-Resolve's expert assistance.
Professionalism
We conduct ourselves with professionalism and strive for excellence in all that we do.
Innovation
We embrace creativity and innovation to continuously improve our services and stay ahead of the curve.
What Our Customers Say
Real experiences from Kenyans who use BizResolve to make informed decisions about businesses and services
"BizResolve makes it easy to find trustworthy service providers in Nairobi. I can read verified reviews before choosing a contractor, helping me make informed decisions and avoid potential issues. The platform is transparent and reliable!"
Sarah Mwende
Nairobi, Kenya
Frequently Asked Questions
Find answers to common questions about BizResolve
BizResolve is Kenya's trusted business directory and review platform that connects consumers with verified businesses across various sectors including restaurants, healthcare, retail, hotels, education, and services.
To submit a review, visit the business detail page and click on the 'Write a Review' button. You'll need to provide a rating, title, and detailed comment about your experience with the business.
Yes, businesses marked with a verification badge have been verified by our team. We check business registration documents, physical location, and contact information to ensure authenticity.
Business owners can register their business by clicking on 'List Your Business' in the navigation menu. Fill out the registration form with your business details, and our team will review and verify your submission.
Yes, BizResolve is completely free for consumers to search businesses and read reviews. For business owners, basic listings are free, with optional premium features available.
If you come across inappropriate reviews or content, click the 'Report' button next to the content. Our moderation team will review the report and take appropriate action within 24-48 hours.